MARYAM's CV
Profile summary
Healthcare Management professional with 1 years of experience in clinical operations, patient services, and administrative support. Coordinated maternity patient journeys, managed inpatient and outpatient services, and addressed patient inquiries. Committed to maintaining accurate patient records and ensuring smooth daily hospital operations.
Career highlights
Maternity Coordination: Coordinated the full maternity patient journey from admission to postnatal care while managing inpatient and outpatient services and resolving inquiries.
Patient Satisfaction: Addressed patient complaints and improved satisfaction scores across Google reviews, CFS, and Doctify platforms during hospital operations.
Administrative Support: Handled patient registration, insurance processing, scheduling, and follow-ups for approvals and results while maintaining accurate records.
Healthcare Compliance: Completed training programs including the Cleveland Clinic Patient Safety Certification and UAE Ministry of Health and Prevention Healthcare Compliance Training.
Key skills
Professional experience
Shaped maternity patient service strategies, steering daily operations and interdepartmental communications across inpatient and outpatient care units. Defined communication protocols and patient satisfaction standards, reporting directly to hospital administration while coordinating clinical workflows, scheduling systems, and insurance processing.
- Managed VIP patient services, external referrals, and personalized wellness support.
- Addressed patient complaints and raised satisfaction scores across Google reviews, CFS, and Doctify.
- Provided Arabic translation and maintained timely communication through departmental emails.
- Represented the customer service committee in strategic meetings and supported staff onboarding and training.
Contributed to clinical operations at vaccination sites, supporting patient intake and post-immunization monitoring workflows within a multi-lingual medical environment.
- Assisted non-English speaking patients by accessing telephone interpreters as needed.
- Examined disease history to advise for medical consultation and consider vaccine type and dosage.
- Observed patients after vaccination while providing customer service.
Education
Hospital and Healthcare Management.
- CGPA: 3.69 / 4.0
Certifications
Languages
English · Fluent
Arabic · Fluent